Clarity Sprints for in-house teams
Right questions.
Real people.
Real insights.
Clarity Sprints give in-house teams evidence from real people in two weeks, and a clear recommendation on what to do next.
15 years delivering strategic insights
The stakes
Moving in the right direction is harder than moving fast.
Your team is under pressure to deliver with new technology. But speed multiplies whatever assumptions sit underneath the work. When those assumptions haven't been identified or tested, you find out from unsatisfied customers.
A Clarity Sprint tests your assumptions in the time it takes to run one or two delivery sprints.
What you get
What a Clarity Sprint gives you
- 01
The right questions
We start by checking you're asking the questions that matter. Often the most valuable finding is that the real problem sits somewhere else.
- 02
Evidence from real people
Interviews, testing and surveys with your actual users or customers, remote or in person, combined to answer your research objectives.
- 03
A recommendation you can act on
Clear findings, a prioritised set of recommendations, and highlight reels your stakeholders will actually watch.
When to call
When teams call me
- 01
You're about to commit build budget.
The idea has momentum, but the core assumptions haven't been tested with the people who'll use it.
- 02
Something launched and it isn't landing.
Usage, uptake or satisfaction is below expectations, and nobody agrees on why.
- 03
The room is divided.
Opinions are filling the gap where evidence should be, and decisions keep stalling.
- 04
You need evidence for a decision upstairs.
A board, funder or executive needs more than a recommendation. They need to see what users actually said and did.
How it works
Two weeks, start to finish
-
1 Frame.
We agree the decisions you need to make and the questions that will inform them.
-
2 Field.
I run the research with your users, sharing early signals as they emerge.
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3 Analyse.
Findings are synthesised into clear themes and prioritised recommendations.
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4 Decide.
A presentation of findings to your team and stakeholders, focused on what to do next.
Recent work
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A Victorian water authority
12 interviews and a 100-person survey showed residents weren't missing information. They were overwhelmed by it.
Read the case study -
A national workwear brand
10 in-person comparative sessions across four competing boots resulted in ranked product and positioning recommendations for the design and innovation team.
Read the case study -
An NDIS funded social enterprise
An NDIS-linked SaaS platform was losing revenue after sector reforms. Market and user research across six stakeholder groups resulted in a product and business model reset, built around a new earned-revenue model.
Read the case study
Beyond the sprint
When the answer raises a bigger question
A sprint often surfaces something larger: a strategy that needs resetting, success measures that don't connect, or a product that needs a new direction.
- 01
Strategy follow-on
Turning sprint findings into clear priorities, success measures and a roadmap your team can work from.
- 02
Research partner
Regular sprints for teams moving quickly, so every major decision has evidence behind it.
About me
I'm Stephen Walker.
A product strategist and researcher based in Melbourne. For 15 years I've helped government, NFP and financial services teams make better product decisions, at organisations including ANZ, Australia Post, TAC and Melbourne Water.
Fast, focused research has been at the centre of that work since well before it was fashionable.
Have a decision coming up?
Tell me what you're weighing up. In a 30-minute call we'll work out whether a Clarity Sprint is the right fit, and what it would need to answer.